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Customer Expectations are high

Customer Experience is changing fast

The old way: Banks Push

The old way: Banks Push

  • We target these customers
  • We offer these products
  • We enable these channels

The new way: Customers Pull

The new way: Customers Pull

  • I want a great experience

The Law of Digital Transformation

Digital Transformation is not about technology.

It’s about strategy and new ways of execution.

Digital Transformation is not about technology. It’s about strategy and new ways of execution.

Operationalizing Digital Transformation

Digital Outward

This is about your face to the market

Digital Financial Platform
Digital Lifestyle Enabler
New Fintech Opportunities

Digital Inward

This is about internal readiness and enablement

Digital IT Architecture
End to End Digital Processes
Agile Customer Engagement

Structuring the Digital Transformation Change


CustomersWhat Customer Journeys do you want to enable for your customers?
ValueWhat's your value proposition for each customer segment? Utility service? Trusted advisor? Lifestyle enabler?
InnovationHow do you experiment quickly in a Fintech world?
CompetitionFrom Products to Platforms
DataConverting data into an asset

Our Digital Transformation Offering

Structuring the ChangeStrategy Envisioning
Enabling Customer JourneysOracle Banking Digital Experience
Enabling Digital ProcessesBPM and ESB for Banking
Analyze & IterateAnalytics