Customer Expectations are high
Customer Experience is changing fast
The old way: Banks Push
The old way: Banks Push
- We target these customers
- We offer these products
- We enable these channels
The new way: Customers Pull
The new way: Customers Pull
- I want a great experience
The Law of Digital Transformation
Digital Transformation is not about technology.
It’s about strategy and new ways of execution.
Digital Transformation is not about technology. It’s about strategy and new ways of execution.
Operationalizing Digital Transformation
Digital Outward
This is about your face to the market
Digital Financial Platform
Digital Lifestyle Enabler
New Fintech Opportunities
Digital Inward
This is about internal readiness and enablement
Digital IT Architecture
End to End Digital Processes
Agile Customer Engagement
Structuring the Digital Transformation Change
| Customers | What Customer Journeys do you want to enable for your customers? |
| Value | What's your value proposition for each customer segment? Utility service? Trusted advisor? Lifestyle enabler? |
| Innovation | How do you experiment quickly in a Fintech world? |
| Competition | From Products to Platforms |
| Data | Converting data into an asset |
Our Digital Transformation Offering
| Structuring the Change | Strategy Envisioning |
| Enabling Customer Journeys | Oracle Banking Digital Experience |
| Enabling Digital Processes | BPM and ESB for Banking |
| Analyze & Iterate | Analytics |
