So yes, BPM is important. Maybe even revolutionary. But getting BPM right remains a challenge as practitioners in the field know only too well. In many ways, BPM platforms have outpaced BPM practice. What that means is that while we do have the cutting edge technology platforms to build BPM solutions, the process of doing so still uses the old ways of IT.

So how do we do BPM right?
We believe that a tuned methodology is essential for successful delivery of BPM solutions by three key stakeholders:

• The Business Owner
• The BPM Group Owner
• The IT Owner

A successful BPM methodology should cover the full lifecycle of a BPM solution starting from Fitness Analysis (should we even use BPM?) through integration within the IT landscape, estimation, resourcing, the Analysis and Design phases, progress tracking through development, testing and finally integrating analytics and monitoring with process. And all of this should be done in a way that lays the foundation for continuous improvement by the Business Ownership after deployment.

The BPX Methodology has been developed by Techlogix has over the past 3 years and implemented at customers in Financial Services, Telecom, Government, Utilities and Manufacturing., We have also successfully used the BPX methodology across multiple BPM platforms including Savvion, IBM and Lombardi.

Case Study

BPM Done Right: A Global Leader in Hi-tech Manufacturing saves $100+ Million

The Challenge:
As part of its Integrated Supply Chain initiative, our client wanted to establish a new parts qualification planning process to give its business the capability to quickly adopt new sources, qualify new parts, move or expand production volume to support sales, sometimes with very short notice. The existing processes took several months during which much of the business impact – such as component cost reduction, capacity to support volume growth beyond forecast, greater quality to the customer at lower costs – was lost. Our client processed nearly 7,000 such parts qualification requests per year and due to practically little to no qualification planning, requesters had to sort through complex inter-departmental process flows on their own. This lead to a number of challenges including:

• Lack of visibility, control and tracking
• Prioritization conflicts
• Resource conflicts
• No record of historic performance data

The Techlogix BPX Methodology Delivers
Our client’s executive sponsors for this project put together a team of internal subject matter experts and Six Sigma practitioners. This team was lead by Techlogix consultants with deep experience in implementing business process improvement initiatives using the BPX methodology. Using a fast-paced 45 day rapid implementation plan, the team successfully designed a new unified Part Qualification process and implemented it using the Savvion BPM platform. The solution delivered:

• Central repository and control for all requests
• Prioritization dashboard
• Resource planning capability
• Live process control metrics
• Medium and long term performance data

Tangible Results
• Reduction in process cycle time from several months to less than one month
• First Year savings of $100+ Million

BPM Done Right. Every Time.
The true test of a methodology is not a single project success but a record of success. The Fortune 100 manufacturing company described earlier applied the Techlogix BPX Methodology to a process that was implemented and refined in four separate phases across eighteen months using the Savvion platform. Each phase was separately budgeted for and put into production. The Enterprise Project Management Office scored the project implementation 4.9/5.0. The metrics speak for themselves:

• Zero Schedule Variance over each project phase
• 25 Post Go-Live Issues over 3,000+ process instances
• Delivered at an average cost of $56/hr

BPX Methodology Offerings
Model Duration Description
BPX Overview 1 day A day long deep dive into the BPX Methodology. The Overview helps build internal momentum for the acquisition of a BPM methodology by highlighting its specific advantages over a generic solution.

Who Should Attend:
BPM Group team leaders, Business Analysts, IT Leaders with responsibility for BPM
BPX Workshop 5-10 days This is a detailed instructor led workshop geared towards enabling a BPM project team in the BPX methodology. The Workshop provides all the BPX artifacts and templates and walks the team through the process of using these based on a sample BPM mini-project.

The end goal of the BPX Workshop is to transfer the BPX Methodology to the workshop participants. The Workshop is typically followed by either one of the two options below.

Who Should Attend:
BPM Group members, Business Analysts

BPM Solution Services
Mentored Project Delivery The Mentored Project Delivery uses senior Techlogix consultants who are familiar with the BPX Methodology to guide an in-house implementation team through the use of BPX on an actual project, subsequent to participating in the Workshop.. The Techlogix consultants can act as Process Leads or Process Analysts over the course of the project.
BPM Project Implementation You can also engage Techlogix to execute BPM projects end-to-end. This allows a Techlogix BPM team, thoroughly trained and experienced in the BPX Methodology, to deliver breakthrough enterprise value. Our BPM teams can work both onsite and using global delivery leveraging our offshore development centers. The BPX Methodology allows us to deliver projects in a fixed-time model We can also arrange to include training for in-house staff as part of the project delivery.