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| Higher Education » PeopleSoft Campus Solutions |
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Solution Implementation
With 3 years of experience in 10 universities, Techlogix has the ability to successfully rollout PeopleSoft Campus Solutions across a variety of types of universities. Our CSX Methodology has been tuned to help deliver a complete implementation in 6-8 months enabling a rapid transformation to world class academic processes.
Post-Implementation Support
Techlogix offers universities a three level model for post-implementation support:
Level 1 – Helpdesk: At this level support calls are received and entered into the Incident Tracking system and the problem is either resolved at this level or escalated to Level 2, if needed;
Level 2 – Support for moderately complex issues: The problem is either addressed satisfactorily by customer support staff at this level or, if required, escalated to Level 3;
Level 3 – Support for complex issues: These issues are sent to experts in the appropriate technical area and resolved.
Incident-based support models are also offered by Techlogix.
A Service Level Agreement (SLA) based on the specific requirements is drawn up after extensive consultations with the client.
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